Club Fitness, the employee-owned fitness club chain based in St. Louis, became a Club OS customer in 2017. The franchise strives to provide exceptional fitness services to every individual and body type. Across their 23 locations, walk-in prospect info was manually captured using paper forms.
Paper entry disrupted the prospect experience, increasing wait times and isolating prospects in designated waiting areas as they completed paper forms. A streamlined prospect experience is critical to creating positive connections with new leads in order to fulfill the club’s mission.
Club OS implemented the digital guest waiver for the franchise. Digital guest waivers, or DGWs, are electronic forms which quickly capture and sync prospect information into the software. During a club visit, Club OS Key Account Manager Kristen Coy worked with key staff members to onboard the DGW into their locations.